FAQ's
GENERAL
How do I get sponsored?
Fox Racing is not currently accepting sponsorship requests at this time.
Do you sell Fox Shocks, Forks, or Suspension?
We get asked this question a lot. No, we don't—but you can contact Fox Factory at https://www.mountainbikes.co.nz/
Customer Service
How do I contact customer support?
Our support team is available Monday to Friday, 9 AM to 5 PM.
Email: orders@solis.nz
Tel: 03 443 8154
Products
Common questions about our products.
What are the differences between your goggles?
At Fox, we offer three goggle models. The sport-level Main, the race-level Airspace, and the pro-level Vue.
Main Goggles provide the best value on the market. A wide viewport, exceptional comfort, and VLS compatibility give you the essentials you need to excel.
Airspace Goggles include all Main features plus an outrigger system for improved comfort and fit.
Vue Goggles provide the widest field of view, increased impact resistance, and a quick change lens system.
What are the differences between your Moto Racewear ranges?
At Fox, we offer five distinct motocross gear set styles. Each of these collections delivers a unique benefit to serve a specific riding need.
180 provides the essential style, comfort, and coverage you need to ride.
360 is pro-level racing gear that puts durability first to offer dependability, lap after lap.
Flexair is pro-level racing gear that maximizes mobility for a near limitless range of motion on the bike.
Airline is specifically designed to improve breathability and comfort in hot riding conditions.
Legion is designed for riding off-road. Durability, weather-resistant features, and on-body pocketing for storage make it ideal for trail riding.
How do I care for Fox fabrics?
Racewear (Jersey & Pants): Machine wash, cold gentle, do not bleach. Line dry, do not iron, do not dry clean, wash dark colours separately, use a gentle detergent.
Guards: Machine wash, cold gentle, do not bleach. Line dry, do not iron, do not dry clean, wash dark colours separately, use a gentle detergent. Be sure to close velcro and straps before washing.
Gloves: Machine wash, gentle cold, do not bleach. Line dry, do not iron, do not dry clean, wash dark colours separately, use a gentle detergent. Be sure to close velcro and straps before washing.
Helmet Pads: You will need to put these parts into a washing bag and wash them using the “gentle” or “hand-wash" setting. A mild detergent is fine to use and an antimicrobial detergent will help to remove the smell. Be sure to wash at a low temperature.
Do you sell replacement parts?
Yes, we offer a wide range of original Fox Racing spare parts online to support your helmets, guards, goggles, and boots.
What are the differences between your MTB gloves?
Fox offers several gloves to address your unique needs on the mountain bike, from lightweight to fully armored. We detail three of our most popular styles below.
Ranger Gloves set the standard with a light 4-way stretch construction and touchscreen capability.
Defend Gloves offer more coverage through the use of D3O® impact-absorbing armour, durable fabrics, and TPR plated armour.
Flexair Gloves offer the most bar feel and breathability in our line, giving you the real-est feel of your levers.
What are the differences between your Moto gloves?
We have several gloves to address your unique riding needs, from fully armored to weatherproof, and everything in between. We detail three of our most popular styles below.
The Flexair Gloves are your go-to for maximum breathability, mobility, and bar feel.
The Dirtpaw Gloves are a Fox staple. With lightly armoured knuckles, double-layer palm, and venting, there are not many situations where these gloves won't excel.
The Bomber LT Gloves balance lightweight feel and protection. Premium D3O® knuckle guards offer world-class impact protection, while a single-layer palm grants you an exceptional bar feel.
What are the differences between your Moto boots?
At Fox, we offer five dirt bike boot models.
Instinct Boots: Pro-level motocross boots. Benefit: Best-in-class grip, mobility, and protection.
Motion Boots: Performance motocross boots. Benefit: Best-in-class grip, mobility, and protection.
Motion X Boots: Performance off road/trail boots. Benefit: Best-in-class off road grip, mobility, and protection.
Comp Boots: Essential motocross boots. Benefit: Maximum durability and essential features.
Comp X Boots: Essential off-road/trail boots. Benefit: Maximum durability and essential off road features.
Where can I find a size guide?
There's a guide to sizing on every product page. scroll down to find it!
What are the differences between your Moto helmets?
At Fox, we offer three dirt bike helmet models. The sport-level V1, the race-level V2, and the pro-level V3 RS.
Our V1 helmet is a no-brainer for those looking for something dependable and affordable. It is available in our greatest range of sizes and color options.
TheV2 helmet makes pro-level features more attainable. It features technology like MIPS™, a dual-density EPS, and MVRS.
The V3 RS helmet provides a zero-compromise approach to performance and comfort, making it the top choice for advanced motocross athletes.
Returns
How do I start a return?
Please contact us before shipping your item back to us. We will give you a reference number and confirm all the details we need to help speed up the process.
You have 30 days to return an item from the date of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, along with any Labels/Accessories/Guarantees/Instructions. You must retain the receipt or proof of purchase. All purchased items must be returned and inspected before any refund or exchange will be granted.
Orders
When will I get my stuff?
We process orders within 24 business hours. Delivery time depends on your location and shipping method.
Do Fox Racing products come with a warranty?
Your Fox product is warranted against manufacturing defects for one year from purchase, unless specified by local requirements. This warranty covers the original purchaser only and excludes damage caused by misuse, accidents, or improper care. Fox does not offer warranties on products purchased from unauthorized sellers. This warranty does not cover normal wear and tear or consequential damage.